SALON  POLICY

CANCELLATION POLICY

Fox And Belle requires a credit card in order to reserve an appointment.

 

Per our policy, Fox and Belle requires 24 hours in advance notice to cancel or reschedule an appointment. In the event that we are in that 24 hour window of your reservation, Fox And Belle will charge a cancellation fee based off of the duration of your appointment.

  • Cancelling within the 24 hour: 50% of booked service(s) will be charged.

  • “NO SHOWS”: Please don't. 100% of the missed service amount will be charged. 

​As a courtesy, when a guest books their appointment, Fox and Belle will send:

  • An email confirmation of the booked appointment.

  • An email reminder will be sent 48 hours prior to your appointment date.

  • A text message reminder will be sent out two hours before your appointment time.

 

Please understand that it is your responsibility to remember your appointment dates and time, as these reminders are just a courtesy, and should not be solely relied upon. 

 

WHY WE ENFORCED A  24  HOUR CANCELLATION POLICY:


We respect our guest's time. When an appointment is made, we preserve that time just for them. 

 

When a guest forgets their appointment or cancel their appointment without giving enough notice, we miss the chance to offer it to other guests on our waiting list. If we are not given enough time to fill in the open appointment, it will impact our livelihood. For that reason, a cancellation fee will apply should a guest cancels their appointment within the 24 hours period.

On a personal note: We know- we don't like having to charge a cancellation fee neither. But because it effects our livelihood, especially when our salon was closed for nine months due to pandemic- we just want to survive and keep our smal business open for our guest and team to return

We truly Thank you so much for your understanding.

CHILDREN & COMPANY  SAFETY

Due to Alameda County Guidelines, children and guests who are not receiving services are not allowed to accompany guests during this time.

Your understanding  is greatly appreciated.  Thank you!

 

We love children, and we hope you understand that we cannot assure their safety in a sharp environment. With their curious mind and wandering body, the salon is a very dangerous place for them.  Our salon is filled with potentially dangerous items such as scissors, razors, chemicals, hot irons, water/electricity, cords, hot water, sharp corner etc. we do not want for children to get hurt. Our furnitures and tools are also very valuable. Parent will be held responsible should a child get injured or furniture/items gets drawn on or damaged in salon. We want everyone to be safe and cannot be held responsible if an accident happens. 

 

Please allow us to focus on our valued guest, YOU. You deserve a relaxing experience to enjoy a nice beverage, magazine and simple downtime. We want to be respectful to our other guests as well, and allow them to enjoy their experience too.