Per our policy, Fox and Belle requires a 24 hours advance notice to cancel an appointment without incurring a cancelation fee. In the event that the cancellation is within the 24 hour window of your reservation, there will be a cancellation fee based off of the services of your appointment. We would love if you can notify us by 6pm the night before your reservation date. We encourage notice to be sent by email, as it may be the best way to reach us.
Cancelling within the 24 hour: 50% of booked service(s) will be charged.
“NO SHOWS” or cancelling within 2 hours of your appointment: Please don't. 100% of the missed service amount will be charged.
As a courtesy, when a guest books their appointment, Fox and Belle may send:
An email confirmation of the booked appointment.
An email reminder will be sent 48 hours prior to your appointment date.
A text message reminder will be sent out two hours before your appointment time.
Please understand that it is your responsibility to remember your appointment dates and time, as these reminders are just a courtesy, and should not be solely relied upon. We include our policy in your email confirmation and on our website.
WHY WE ENFORCED A 24 HOUR CANCELLATION POLICY:
We respect our guest's time. When an appointment is made, we preserve that time just for them.
When a guest forgets their appointment or cancel their appointment without giving enough notice, we miss the chance to offer it to other guests on our waiting list. If we are not given enough time to fill in the open appointment, it will impact our salon's livelihood, as we are still a very small and local business. The more notice you provide us, the more time we have to reach out to guests on our waitlist and have them safely come in. When we are unable to fill in that cancellation slot, due to insufficient timing, a cancellation fee will apply should a guest cancels their appointment within the 24 hours period. We ask that you take this in deep consideration and giving us as much notice as possible,
On a personal note: We know- we don't like having to charge a cancellation fee neither. But because it effects our livelihood, especially when our salon was closed for nine months due to pandemic- we just want to survive and keep our smal business open for our guest and team to return
We truly Thank you so much for your understanding.
CHILDREN & COMPANY SAFETY
Due to Alameda County Guidelines, children and guests who are not receiving services are not allowed to accompany guests during this time.
Your understanding is greatly appreciated. Thank you!
We love children, and we hope you understand that we cannot assure their safety in a sharp environment. With their curious mind and wandering body, the salon is a very dangerous place for them. Our salon is filled with potentially dangerous items such as scissors, razors, chemicals, hot irons, water/electricity, cords, hot water, sharp corner etc. we do not want for children to get hurt. Our furnitures and tools are also very valuable. Parent will be held responsible should a child get injured or furniture/items gets drawn on or damaged in salon. We want everyone to be safe and cannot be held responsible if an accident happens.
Please allow us to focus on our valued guest, YOU. You deserve a relaxing experience to enjoy a nice beverage, magazine and simple downtime. We want to be respectful to our other guests as well, and allow them to enjoy their experience too.
To offer our guests our absolute best, we require for all guests to fill out our "New Appointment Form".
We highly suggest that you do not contact our artists via social media or text to make your appointment. This can lead to possible miscommunications that are out of our salon's control. Please email us directly so that our salon can best take care of your needs.
Any consultations or appointments booked outside of our salon/salon email will not be considered to be part of our salon consultation. If appointments are booked independently outside of our salon/salon email, Fox and Belle Salon will not be held responsible for any possible mismanaged or miscommunications with your artist.
Our entire salon is employee based, besides for one artist, Marilyn Nguyen. Marilyn is our wonderful hair and makeup artist for special events. If your requested service is referred to her, she will do her best to take care of you.
Since Marilyn is an independent contractor, her bookings and appointments does not go through our salon. She manages her schedule independently and our salon do not oversee or manage her schedule for her. Please direct any questions or inquiries directly to her or we would be happy to forward them to her for you.
Thank so much for your understanding. We look forward to working with you!